Terms & Conditions

These terms and conditions are applicable to all contracts for the provision of services to the exclusion of any other booking confirmations made verbally or via written form i.e. email, letter are subject to these terms and conditions.
Please read the following terms and conditions of sale carefully before ordering service from us.
By purchasing service from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, “you” and “your” refer to the customer and “we”, “us” and “our” refer to Pineapple Jam.
No variation of these terms & conditions is accepted by US unless agreed in advance in writing.

In the event of cancellation, 7 days minimum notice in writing to US before the planned event is required to avoid the full invoice being charged. Booking deposits are not transferable or refundable unless previously discussed in writing. Full payment is required if above terms are not met.

All verbal and emailed quotations will be valid for 7 days from date of enquiry. US can not guarantee that your date will be available after these 7 days. To confirm a booking, the client must pay 100% of the quote as an electronic transfer, cheque’s or cash is not accepted by our accounts in order for us to book in the event or release any information about staff, setup or recipes.

Access (parking & loading)
Adequate parking is required for all events and must be provided by the client. Registrations can be provided also. If US is providing stock and glasses, suitable loading locations must be provided. Any delays to service arising from poor unloading facilities will not be the responsibility of US. US must be provided with suitable unloading space for events that are not providing their own stock and glasses.

In the event that WE supply the liquor license all requirements must be met. Prior planning for such events is crucial to protect our license. In the event where we feel the license is not being protecting WE have the right to closed the bar and remove our service without warning. In the event that WE do not supply the liquor license and therefore will make US not responsible for any breaches of licenses outside of OUR control.

Rates and invoices are subject to change without notice depending on client’s requirements, additional hours and stock. Any additional hours not previously discussed will be charged at the full hourly rate.

Late charges
Any accounts not paid in full to US before 7 days after the event date will incur interest charges at the current rate of 10% per day unless otherwise agreed in writing. If after a further 30 days the full amount has still not been paid, WE will pass the matter to a collection agency to recover on OUR behalf. Any costs incurred for this matter, including interest, legal and court fees the client will be responsible for the payment of all such fees.

US, all staff and sub contractors reserve the right to work in a safe and organised environment. In the case of an un safe situation where WE, staff or management feel that it is unsafe to continue work then you the client will be notified and if the situation and if not taken into consideration or control WE will and within our rights will shut down the service and vacate the premises. no refund will be offered and any damages to equipment or staff will be covered by client.

Videography and photography
No video or photos taken or old footage of US, staff & subcontractors is to be used in any way without the consent in writing.

Social Media
WE reserved the right to refuse or request a social media post to be removed if there is any negative, false or discriminating information directed to US, staff or services.

WE shall not be liable for any delay, loss or cancellation of service arising from contingencies beyond their control e.g. traffic, weather & car-breakdown.
Although we do aim to provide a highly professional and entertaining service, WE are not responsible for the success or non-success of an event.

The above conditions are subject to change at the discretion of US in part or in whole for one or more of its clients where the company has grounds deemed necessary.